Cancel Order by Customer

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Magento 2 Extension
This Magento 2 extension allows the customers to cancel their orders directly from their account on the store. It also allows the order cancellation of both, unpaid and paid orders.
Compatible With
2.1.x, 2.2.x, 2.3.x
$69.00
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Overview

As we all know, originally Magento does not have the functionality for customers or end-users to cancel their orders.

Therefore, the extension, "Cancel Order By Customer", was developed for Magento 2 stores to let their customers cancel orders straight from their accounts.

While cancelling the order, the customer will have to select the reason for cancellation to help store owner to know the exact reason behind the cancellation and if possible can improve it. Also, this extension allows the admin to add as many cancellation reasons.

This extension also allows cancelling the orders that are either paid or unpaid. When paid orders are cancelled, a credit memo is generated for the refund. The refund can be made online or offline.

Also, order cancellation functionality can be restricted to some specific customer groups like wholesalers, retailers, etc.

Features

  1. The store owner can choose whether he wants to allow the order cancellation for paid orders or not.
  2. For the order cancellation for paid orders, a credit memo will be generated.
  3. The store owner can choose to provide the refund online or offline for paid orders.
  4. Adds the cancel order link in account dashboard's order history, orders page and order view page.
  5. On the click of cancel order link, a popup will open which will list down the order cancellation reasons.
  6. Customer will have to choose a reason for cancelling the order which will be added to the order comments.
  7. Admin can add as many order cancellation reasons in extension configuration.
  8. Restrict the order cancellation feature for specific customer groups.
  9. Customer and Admin, both will receive order cancellation emails.
  10. Compatibility with multiple stores and websites.
  • Order cancellation for paid as well as unpaid orders.
  • A credit memo is generated for paid orders cancellation.
  • The refund can be made online or offline.
  • Adds the cancel order link in account dashboard's order history, orders page and order view page.
  • On the click of cancel order link, a popup will open which will list down the order cancellation reasons.
  • Customer will have to choose a reason for cancelling the order which will be added to the order comments.
  • Admin can add as many order cancellation reasons in extension configuration.
  • Can¬†restrict the order cancellation feature for specific customer groups.
  • Customer and Admin, both will receive order cancellation emails.
  • Compatibility with multiple stores and websites.
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